Known Issues and Recommended Solutions

Disappearance of mouse cursor

When working in “Under Cursor” or “Full Screen” modes, Magnifying Glass Pro automatically hides the system mouse cursor when you switch-on the Glass and draws its own magnified cursor. Normally, when you switch -off the Glass, the system mouse cursor becomes visible again. In rare circumstances, however, the system cursor remains hidden (invisible but workable) in some individual windows of other applications.

SOLUTION:To bring back the system cursor turn the Glass on again and then off again.

Mouse cursor is visible at the same time the Glass is enabled (visible)

PROBLEM: Some MS Windows users have reported that the "real" mouse cursor is visible at the same time the Glass is enabled (visible), which can be confusing. Normally the mouse cursor is automatically hidden when the Glass is enabled, however, if Magnifying Glass Pro is being run with lesser system privileges than the frontmost application, the mouse cursor remains visible as described.

SOLUTION: Run Magnifying Glass Pro with administrator rights. To do so, right click the Magnifying Glass Pro executable file or the shortcut to that file and select "Run as administrator..." (for Vista), or "Run as --> Administrator" (for WinXP).

Behavior on Windows Vista

Windows Vista supports a new visual style called Aero Glass which gives individual windows the look of blurred glass. When Aero Glass style is enabled, however, Magnifying Glass Pro can't work in Under Cursor or Full Screen position mode. If you are running Magnifying Glass Pro in Under Cursor or Full Screen position mode on a Windows Vista system and Aero Glass style is enabled too, Magnifying Glass Pro automatically switches the operating system to the simple Aero style (no blurred glass effect) temporarily. Otherwise, Under Cursor and Full Screen position modes would not work.

When this switching occurs, all open windows are redrawn. If you find the redraw effect annoying, you can do one of two things:

• Don't use Under Cursor or Full Screen position mode in your Magnifying Glass Pro preferences
• Disable the Aero Glass style in your Windows Vista Screen Options

If you want to use both the Aero Glass style for Windows Vista and Under Cursor/Full Screen position modes in Magnifying Glass Pro, you'll have to tolerate the screen redraw.

Big CPU power consumption

Magnifying Glass Pro consumes a substantial amount of CPU power under these conditions:

• The larger the Glass area, the higher the CPU power consumption. Therefore "Full Screen" mode uses the most CPU power.
• When the slider "Glass Profiles --> Basic options --> Update Glass interval" is set to "Real-time”.
• The more you move your mouse, the more often the Glass must update the view, therefore CPU consumption is higher.
• When using the "Anti-aliasing" Glass option.
• When the Glass is used with any settings denoted as a "CPU max" option.

Antivirus applications alert

Some antivirus applications and anti-spam utilities may report Magnifying Glass Pro as a "Constant keyboard reader" or as "Tracking user action" or something similar. This is because of two necessary techniques that are put to use in certain situations. Specifically:

• Magnifying Glass Pro does track mouse cursor movement when the "Mouse Shaker" functionality is enabled.
• Magnifying Glass Pro does constantly read keyboard status to implement its own HotKey technology which is necessary for "Command Mode" functionality.

Workers Collection guarantees that Magnifying Glass Pro is free of spamware, adware, and viruses as long as you download the Magnifying Glass Pro application from the official www.workerscollection.com website. If you have any concerns, please contact us for more information.

Can't see transparent windows and elements

It is a known limitation of Magnifying Glass Pro that transparent (semi-visible) windows and hints (yellow popup balloons) aren’t shown on the Glass. That said, these types of window effects are optional and are not common, so this problem should be limited.

SOLUTION: To disable these window effects, edit your Windows Display properties.

Can't use Glass with 3D Games (DirectX)

Magnifying Glass Pro is not designed to work with DirectX 3D applications.